If I ordered both a Jamstik 7 and a Jamstik 12, will they ship separately?
Unless you request otherwise, we will ship you your Jamstik 7 first as it will be available before the Jamstik 12.
Last updated: July 27, 2018 14:12
When will the Jamstik 7 Ship?
The Jamstik 7 shipments are scheduled to begin in late August. Shipments will go out on a first come, first serve basis.
Last updated: July 27, 2018 14:17
When will the Jamstik 12 Ship?
The Jamstik 12 shipments are scheduled to begin in early Q1 2019. Shipments will go out on a first come, first serve basis.
Last updated: July 27, 2018 14:18
There seems to be extra, "credit" in my account, what's that from?
Some earlier pledge tiers had higher shipping rates, but as volume increased we were able to reduce shipping costs slightly. We decided to give everyone the best deal, so if you got extra credit back, enjoy! You can spend the credit on anything in our shop.
Last updated: July 30, 2018 20:33
I ordered the custom wrap, but it's not listed in my pledge items.
When transferring your pledge information to Backerkit, we did our best to combine your orders, but the system may have made a mistake and gave you credit ($30 or $50) depending on which model you ordered the custom wrap for, rather than the custom wrap option. Please use your credit to select the wrap, or anything else you like!
Last updated: July 30, 2018 20:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.